Freight Coordinator

Gleeson has been partnered with a Global business looking for a Freight Coordinator. This Opportunity is best suited to a Freight professional looking to join a Growing Global business full of opportunities of growth

Job Title: Freight Coordinator (Customer Service)

Locations: Basildon

Job Description:

• Align with the department's vision for business development to deliver exceptional customer service.

• Accurately record customer bookings in the operational system to ensure seamless logistics.

• Maintain regular communication with the sales team, providing updates on new sales leads and ensuring smooth shipment handovers.

• Develop and maintain Standard Operating Procedures (SOPs) to optimise department efficiency.

• Provide timely and accurate quotations, ensuring they are sent to the sales team or line manager within two hours of receipt and recorded in a consistent format.

• Identify and implement efficiency's in customer work flow in collaboration with the line manager.

• Manage and maintain key accounts, ensuring general inquiries and service requests are handled promptly.

• Update and maintain the CRM system, ensuring all spot quotations and customer interactions are logged.

• Follow up on inquiries and gather customer feedback to improve service delivery.

• Handle and resolve customer complaints within the agreed time frame, following SOP guidelines.

• Support the Credit Control team in collecting overdue payments from suppliers and clients.

• Conduct customer due diligence checks for new accounts to ensure compliance.

• Uphold high standards of professionalism, health & safety, and personal conduct, actively promoting company policies.

• Represent the company in a professional and positive manner at all times.

• Manage client and subcontractor relationships in accordance with company policies and best practices.

• Ensure all financial transactions adhere to company policies, legal requirements, and best practice guidelines.

• Follow company processes and procedures to ensure compliance across all operations.

• Accurately input and manage customer bookings for international, national, and cross-trade shipments.

• Provide customers with cost-effective and accurate quotations in a timely manner.

• Confirm receipt of quotations by telephone to ensure prompt service.

• Coordinate shipment bookings with third-party contractors and manage cross-trade consignments.

• Schedule and confirm customer deliveries, ensuring efficient coordination with suppliers and origin offices.

• Build and maintain strong customer relationships through proactive communication and reliable service.

• Oversee invoicing and administrative tasks, ensuring accuracy and compliance with company standards

Ideal Candidate :

• Freight Experience 1Yr+
• Account Management 1 Yr+
• Coordination Experience 1Yr +

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