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Office Administrator
Essex
We are proud to be representing a successful water hygiene and treatment company renowned for its expertise in the water sector. They are looking to employ a dependable Office Administrator to support their experienced team!
What we offer:
- Competitive salary
- Generous holiday package
- Great training opportunities
- Company Pension
Requirements for Applicants:
- High level proficiency IT skills - including Office Applications: Outlook, Word, Excel & PowerPoint.
- Experience working with Block Managing Agents (desirable)
- Ability to communicate clearly at all levels both internally and externally.
- Experience in a fast-paced, environment.
- Proven track record of delivering customer-focused service.
- Ability to prioritise and manage workload effectively.
- Experience of working alone or as part of a team.
- Educated to GCSE Level 5 or above (or equivalent) to include English Language and Mathematics
- Strong mathematical background
Duties and Responsibilities:
- Be the main point of contact for engineer and customer phone calls, answering in a timely manner in line with service level agreements and contract requirements.
- Using our company Jobs Management System, Motivity, contact clients to schedule jobs and book engineer visits.
- Maintain all customer contact details in system in line with our GDPR policy.
- Schedule and book PPMs, remedials and emergency call outs, ensuring accurate information is recorded and given in response.
- Monitor and have knowledge of engineer daily activities.
- Provide updates company certification/insurance/ policies when requested.
- Weekly/monthly spreadsheet updates for multiple clients to include sites completed and ETA's.
- Monitoring/updating client portal systems where applicable.
- Water sampling - Monitor, update sample tracker and distribute relevant reports to all relevant company clients under the instruction of contract managers.
- Book hotels for engineers and organise any other necessary travel arrangement
Interested in this or other roles in Water Hygiene, please do not hesitate to contact Caitlin Richards on or call . We have many more vacancies available on our website.
Please refer to www.penguinrecruitment.co.uk.
This is a permanent role.
Penguin Recruitment is operating as a Recruitment Agency in respect to this position.
