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- Salary: £23.08 PAYE or £28.75 Umbrella per hour
- Location: Pitsea, Essex
- Job Type: Temporary, Hybrid (2 days per week in office)
We are seeking a Housing Compliance Team Leader for an immediate start in an ongoing temporary booking. The role is pivotal in leading a team to manage Housing Ombudsman Compliance, ensuring adherence to orders, deadlines, and promoting the Complaints Handling Code. The focus is on complaint resolution, identifying potential reputational risks, and collaborating with internal teams to mitigate issues.
Day to day of the role:- Provide support and guidance on compliance matters to the team.
- Drive and motivate the team to achieve their goals and objectives.
- Conduct regular reviews of performance and development needs with team members.
- Monitor team performance for quality and productivity.
- Review resources and capabilities within the team to ensure effective workload management.
- Act as an escalation point for your team, liaising with service areas across the organisation and external stakeholders such as the Housing Ombudsman.
- Hold regular learning and training sessions to maintain a high level of knowledge and development in the team.
- Provide reporting and performance information for the team as needed.
- Work collaboratively with other team leaders to share best practices and knowledge.
- Attend weekly management meetings to update on performance and challenges.
- Identify potential risks and opportunities and provide feedback through line management.
- Proven experience in leading a team.
- Demonstrable knowledge of the Housing Ombudsman Complaint Handling Code and determination outcomes.
- Demonstrable experience in complaint handling and working in a compliance environment.
- Good knowledge of housing practices and procedures.
- Strong leadership skills with the ability to motivate a team towards achieving targets.
- Excellent relationship-building skills with a focus on customer experience.
- Strong planning and organisational skills to maintain priorities and meet deadlines.
- Competitive hourly rate.
- Hybrid working model allowing flexibility.
- Opportunity to lead and develop a dedicated team.
- Exposure to working with senior compliance leads and external stakeholders.
To apply for the Housing Compliance Team Leader position, please submit your CV
