Neighbourhood Response Officer

??????Neighbourhood Response Officer

• Location: Based in Basildon covering local regions such as Braintree, Colchester, Halstead, Tendering & Maldon
• Job Type: Full-time / temp 3-month contract with possible extension
• Pay rate: £17.80 per hour PAYE

Join a dedicated team as a Neighbourhood Officer for a Large Social Housing Association, where you will play a crucial role in making the neighbourhoods desirable places to live.

This position involves understanding local needs, collaborating with teams, resident groups, and external partners to ensure our estates are clean, safe, and well-maintained. You will also be instrumental in planning and delivering improvements, investigating tenancy breaches, supporting vulnerable customers, and addressing anti-social behaviour effectively.

Day-to-Day of the Role:

• Develop and implement neighbourhood plans and local offers tailored to community needs.
• Conduct regular estate inspections, prioritising fire safety and other risk assessments.
• Collaborate with local residents’ groups to enhance community facilities, activities, and events.
• Work closely with local partners, including neighbourhood safety teams and youth services, to address safety and anti-social behaviour (ASB) issues.
• Coordinate with various departments to facilitate neighbourhood improvements.
• Conduct visits to residents in breach of tenancy agreements or those requiring additional support.
• Manage property viewings, tenancy sign-ups, and assignments.
• Represent the organisation in court, provide witness statements, and handle evictions and related legal matters.
• Perform property condition checks and assist in major incidents, including tenant decanting.

Required Skills & Qualifications:

• Prior experience within a Neighbourhood Officer role working in a Social Housing or Council environment
• Strong customer focus and enjoyment in community engagement.
• Ability to develop effective working relationships with both internal teams and external agencies.
• Full UK Driving Licence and own vehicle 

To apply for the Neighbourhood Officer position, please submit your CV detailing your relevant experience OR send your CV to me at