Customer Support ManagerPertemps are currently recruiting for an experienced Customer Support Manager who has previous experience within the housing development sector for our client based in Basingstoke. This is a full time, permanent position and will involve traveling to various sites.Key Responsibilities:- Manage the customer service experience post completion- Carry out inspection works to ensure quality of all homes prior and post completion- Liaise with colleagues from customer service, production and sales- Communicate with customers after their move in and are settling in seamlessly- Liaise with sub contractors ensuring that remedials are carried out to correct standard- Line manage service technicians ensuring they operate effectively- Provide clear written communication to customers, contractors and colleagues, managing their needs and expectationsKey Requirements:- Previous experience in a very similar role- Understanding of the New Homes Quality Code- Knowledge of construction including PMA Awareness is essential- Knowledge of residential property and competitors is essential- Experience with RSL Liaison- General knowledge of NHBC Technical requirements and guidelines- Excellent customer service skillsThe Customer Support Manager Role:- Monday to Friday 8.30am - 4.30pm- Site based 3-4 times a week- Starting salary of £38,000- Car Allowance of £5,000- 25 days annual leave plus bank holidaysIf you are interested in this Customer Support Manager role please apply below or call Jemma at Pertemps.
Back to searchCustomer Support Manager
Pertemps Basingstoke
Posted 5 days ago, valid for 17 days
Basingstoke, Hampshire RG22 4UY
£45,000 - £54,000 per annum
Full Time
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Sonic Summary
- Pertemps is seeking an experienced Customer Support Manager with a background in the housing development sector for a permanent position in Basingstoke.
- The role involves managing the customer service experience post-completion and ensuring quality inspections of homes.
- Candidates must have previous experience in a similar role and a solid understanding of the New Homes Quality Code and construction standards.
- The position offers a starting salary of £38,000 plus a £5,000 car allowance, with 25 days of annual leave and bank holidays.
- The working hours are Monday to Friday from 8.30am to 4.30pm, with site visits required 3-4 times a week.
