Customer Support ManagerPertemps are currently recruiting for an experienced Customer Support Manager who has previous experience within the housing development sector for our client based in Basingstoke. This is a full time, permanent position and will involve traveling to various sites.Key Responsibilities:- Manage the customer service experience post completion- Carry out inspection works to ensure quality of all homes prior and post completion- Liaise with colleagues from customer service, production and sales- Communicate with customers after their move in and are settling in seamlessly- Liaise with sub contractors ensuring that remedials are carried out to correct standard- Line manage service technicians ensuring they operate effectively- Provide clear written communication to customers, contractors and colleagues, managing their needs and expectationsKey Requirements:- Previous experience in a very similar role- Understanding of the New Homes Quality Code- Knowledge of construction including PMA Awareness is essential- Knowledge of residential property and competitors is essential- Experience with RSL Liaison- General knowledge of NHBC Technical requirements and guidelines- Excellent customer service skillsThe Customer Support Manager Role:- Monday to Friday 8.30am - 4.30pm- Site based 3-4 times a week- Starting salary of £38,000- Car Allowance of £5,000- 25 days annual leave plus bank holidaysIf you are interested in this Customer Support Manager role please apply below or call Jemma at Pertemps.
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Customer Support Manager
Pertemps Basingstoke
Posted 16 days ago, valid for 6 days
Basingstoke, Hampshire RG22 4UY
£45,000 - £54,000 per annum
Full Time
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Sonic Summary
- Pertemps is seeking an experienced Customer Support Manager with a background in the housing development sector for a permanent position in Basingstoke.
- The role involves managing the customer service experience post-completion and ensuring quality inspections of homes.
- Candidates must have previous experience in a similar role and a solid understanding of the New Homes Quality Code and construction standards.
- The position offers a starting salary of £38,000 plus a £5,000 car allowance, with 25 days of annual leave and bank holidays.
- The working hours are Monday to Friday from 8.30am to 4.30pm, with site visits required 3-4 times a week.