Service Executive

Reed

Posted 2 days ago, valid for 11 days

Basingstoke, Hampshire RG22 4UY

£45,000 - £54,000 per annum

Full Time

Life Insurance

Employee Assistance

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Sonic Summary

The Service Executive position offers an annual salary ranging from £24,500 to £28,500, with an OTE of £35,000 to £40,000.
Located in Basingstoke, Hampshire, the role requires working Monday to Friday from 08:00 to 18:00, with one in three Saturdays from 08:30 to 12:30.
Candidates must have previous experience in a customer-facing role involving up-selling or cross-selling products.
Key responsibilities include serving as the primary contact for customers, managing communication between the workshop and customers, providing estimates, and facilitating payments.
Benefits include 30 days of holiday, discounted services, life assurance, and excellent development opportunities.

Service Executive

Annual Salary: £24,500 - £28,500 (£35,000 - 40,000 OTE)
Location: Basingstoke, Hampshire
Monday to Friday: 08:00 - 18:00
1 in 3 Saturdays: 08:30 - 12:30

I'm working on behalf of a leading dealership in Basingstoke who are looking for a Service Executive to join their team. Previous experience wokring in a customer facing role where you need to up-sell / cross-sell products is required.

Day to Day of the role:

Serve as the primary point of contact for customers seeking advice, servicing, and repairs for their vehicles.
Manage communication between the workshop and customers, ensuring transparency and efficiency.
Provide customers with estimates and timely updates on the status of their vehicle’s service or repair.
Accurately invoice and cost jobs for warranty/goodwill submissions.
Present detailed invoices to customers and facilitate payment in accordance with company procedures.
Monitor workshop job progress, advising service reception of any delays or complications.
Offer guidance and advice on mechanical and diagnostic queries as requested by Technicians.

Benefits:

30 days holiday, including Bank holidays, plus additional holiday entitlement for length of service milestones.
Discounted MOTs, Service & Parts.
Life Assurance Benefit.
BEN – Employee Assistance Programme.
Excellent development opportunities.
Role-dependent benefits such as toolbox insurance, company car scheme, and uncapped earnings potential through commission or bonus structures.

To find our more or apply contact James Coyle in the Reed Basingstoke office.

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