Back to searchCustomer Service Administrator
Pertemps Basingstoke
Posted 17 days ago, valid for 10 days
Basingstoke, Hampshire RG24, England
£12.2 - £12.7 per hour
Part Time
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Sonic Summary
- Pertemps is seeking Customer Service Administrators for a logistics company in Basingstoke, with the role being ongoing temporary that may lead to a permanent position.
- Responsibilities include handling calls and emails, logging queries, investigating discrepancies, and maintaining performance reports.
- Candidates should have previous customer-facing experience, be confident on the phone, and possess analytical skills, along with knowledge of Microsoft packages.
- Shift options include Sunday-Thursday (08:00-16:30 or 06:00-14:30) at £12.20 per hour, and Tuesday-Saturday (10:30-19:00) at £12.70 per hour.
- No specific years of experience are mentioned, but prior experience in a customer service role is required.
Pertemps are currently recruiting for Customer Service Administrators to join a leading Logistics company in their Head office based in Chineham Basingstoke. This is an ongoing temporary role that could lead to permanent.
Responsibilities as a Customer Service Administrator:
- Answering telephone calls and emails
- Logging queries on the companies CRM system
- Dealing with any live issues and investigating discrepancies
- Completing KPI trackers and performance reports
- Collate information and update business system
- Chase internal teams to find query resolutions
- Building and maintaining solid relationships with depots and customers
Requirements for this position:
- Previous experience in a customer facing role
- Confident speaking over the phone
- Analytical working approach
- Experience and knowledge of Microsoft packages
Shift times available:
- Sunday - Thursday 08.00 - 16.30 Paying 12.20 per hour
- Sunday - Thursday 06.00 - 14.30 Paying 12.20 per hour
- Tuesday - Saturday 10.30 - 19.00 Paying 12.70 per hour
If you are interested in this Customer Service position, please apply below with an up-to-date CV or give Amy a call at the Pertemps Basingstoke branch.
