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Job Title:
Complaints Handler
Salary:
23,000 - 25,000 per annum
Location:
Basingstoke
Hours:
09:00am - 17:00pm (Monday to Friday)
Start Date:
23rd September
Are you based in Basingstoke and seeking a new role as we approach the end of summer? Do you have experience in complaints or a strong customer service background? The Recruitment Co. are currently supporting one of our key clients and they are looking for new starters!!
What are we looking for?
- Strong customer service experience is required
- Complaint Handling experience would be desirable.
- Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions
- Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
- Good written communication - part of the role is pulling together letters that will go out to customers so that need to have good grammar and spelling, good eye for detail
Do you tick the boxes above? If so, and you are able to start from 23rd September, please apply ASAP!
Please note that The Recruitment Co. are an equal opportunities employer
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