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Operations Manager

Candidate Source Ltd
Posted a day ago, valid for 23 days
Location

Basingstoke, Hampshire RG22 4UY

Salary

£50,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A leading business is seeking an Operations Manager with experience in running a licensed business and a passion for dogs.
  • The role offers a base salary of up to £50,000 per annum, with on-target earnings potentially reaching £75,000 through performance-based bonuses.
  • Candidates should have a minimum of 2 years of experience managing small teams across multiple departments.
  • Key responsibilities include leadership development, operational management, and driving business growth initiatives.
  • This position provides a clear path to a Managing Director role, with opportunities for bonuses related to site performance and staff retention.
A fantastic business that prides itself on offering a warm, caring environment where you can safely leave your dog is looking for a people-focused, hands-on and commercially driven Operations Manager with experience of running a licensed business. This is a leadership role of a high growth SME which offers a clear path to a Managing Director, position, and that plays a crucial part in the growth strategy – with a second site opening this year and 2 more planned for 2026. What’s in it for you?
  • Base Salary: Up to £50,000 per annum, based on experience + car allowance.
  • On-Target Earnings (OTE) Bonus: £75,000 - Performance-based structure with clear targets.
  • Opening New Sites Bonus
  • KPI Performance Bonus: Based on key business metrics, including revenue growth, customer satisfaction, and operational efficiency.
  • Staff Retention Bonus: Linked to maintaining a maximum 5% staff turnover.
  • Daycare Recurrent Retention Bonus: Performance-based incentive for maintaining customer retention.
  • Budget Control Bonus: Linked to effective management of labour costs and overall site expenditure.
  • Site Review & Complaints KPI Bonus: Rewarding strong performance in customer satisfaction and site management.
Your responsibilities as Operations Manager:Leadership & People Development:
  • Recruit, train, coach, and mentor managers and team members, fostering a caring, positive, engaged, and high-performing culture.
  • Lead and support site managers, ensuring smooth operations and strong team morale.
  • Motivate and manage the front office, sales, customer service, and marketing teams to consistently achieve monthly turnover targets.
  • Hold regular team meetings, ensuring open communication, collaboration, and continuous development.
Operational & Compliance Management:
  • Oversee all aspects of running licensed premises, ensuring full legal and regulatory compliance.
  • Maintain high standards across all sites in licensing laws, health & safety, and operational best practices.
  • Manage budgets for labour, training, maintenance, cleaning, uniforms, and other operational costs.
  • Take full ownership of maintenance and repairs across all locations.
  • Ensure all departments have the tools, training, and support needed to perform at their best.
Performance & Reporting:
  • Monitor and report weekly KPIs across sites, identifying areas for improvement.
  • Ensure all business areas are performing efficiently and meeting strategic objectives.
Growth & Business Development:
  • Play a key role in delivering the company’s growth strategy, leading the successful opening of new sites.
  • Manage recruitment, training, procurement, and budgets for new locations.
  • Drive business growth initiatives, improving customer experience, revenue, and operational efficiency.
We’re looking for an Operations Manager with:
  • A people-first results driven leader who can inspire, develop, and support teams.
  • Proven experience hiring, managing and retaining small teams (less than 50 employees) with 2 or more departments or site managers
  • Grounded collaborative individual that can think methodically and communicate in a straightforward manner
  • Experience of working in regulated environments ensuring full compliance
  • Passionate about dogs and passionate about creating a positive team culture.
If you are a people-driven leader with a passion for operational excellence and business growth, we’d love to hear from you!To apply for this role as Operations Manager, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.