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Whats in it for you?
- Base Salary: Up to £50,000 per annum, based on experience + car allowance.
- On-Target Earnings (OTE) Bonus: £75,000 - Performance-based structure with clear targets.
- Opening New Sites Bonus
- KPI Performance Bonus: Based on key business metrics, including revenue growth, customer satisfaction, and operational efficiency.
- Staff Retention Bonus: Linked to maintaining a maximum 5% staff turnover.
- Daycare Recurrent Retention Bonus: Performance-based incentive for maintaining customer retention.
- Budget Control Bonus: Linked to effective management of labour costs and overall site expenditure.
- Site Review & Complaints KPI Bonus: Rewarding strong performance in customer satisfaction and site management.
Leadership & People Development:
- Recruit, train, coach, and mentor managers and team members, fostering a caring, positive, engaged, and high-performing culture.
- Lead and support site managers, ensuring smooth operations and strong team morale.
- Motivate and manage the front office, sales, customer service, and marketing teams to consistently achieve monthly turnover targets.
- Hold regular team meetings, ensuring open communication, collaboration, and continuous development.
- Oversee all aspects of running licensed premises, ensuring full legal and regulatory compliance.
- Maintain high standards across all sites in licensing laws, health & safety, and operational best practices.
- Manage budgets for labour, training, maintenance, cleaning, uniforms, and other operational costs.
- Take full ownership of maintenance and repairs across all locations.
- Ensure all departments have the tools, training, and support needed to perform at their best.
- Monitor and report weekly KPIs across sites, identifying areas for improvement.
- Ensure all business areas are performing efficiently and meeting strategic objectives.
- Play a key role in delivering the companys growth strategy, leading the successful opening of new sites.
- Manage recruitment, training, procurement, and budgets for new locations.
- Drive business growth initiatives, improving customer experience, revenue, and operational efficiency.
- A people-first results driven leader who can inspire, develop, and support teams.
- Proven experience hiring, managing and retaining small teams (less than 50 employees) with 2 or more departments or site managers
- Grounded collaborative individual that can think methodically and communicate in a straightforward manner
- Experience of working in regulated environments ensuring full compliance
- Passionate about dogs and passionate about creating a positive team culture.
To apply for this role as Operations Manager, please click apply online and upload an updated copy of your CV.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
