- Attending clients' sites to perform preventative maintenance, warranty work and action breakdowns on installed equipment from the business
- Diagnosing system problems whilst servicing products and equipment
- Maintaining communications with customers, building strong relationships with them and acting as a trusted point of contact, and ensuring work completed meets their approval
- Ensuring that internal teams such as service desk, sales and operations teams are communicated with to share insights
- Utilising cutting edge technology and software, along with high quality tools to diagnose and conduct work, as well as following both engineering specifications and blueprints
- Producing reporting for invoiced and completed work orders
- Building strong working relationships with key internal co-workers including regional service managers, other technicians and supervisors to relay updates
- Excellent experience within a service or field-based technician role
- Strong working knowledge in manufacturing, as well as in packaged rooftops
- Background in light commercial
- Good customer service and communication skills
- Proficiency in relevant systems, as well as apps, diagnostic software and other IT skills such as MS Office
- F-Gas qualified and/or gas safe qualified
- UK driver’s license
- Able to undertake standbys and call outs including weekends and bank holidays