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A fantastic opportunity is available for an experienced Order Administrator to join this global organisation located in Basingstoke. The ideal candidate will take responsibility for processing orders on a SAP system from inception through to completion and will assist and advise the customer throughout the journey. Working as part of a small friendly team, the Order Administrator will also take responsibility for producing maintenance contracts and billing of invoices.
This is a full time permanent opportunity working Monday to Friday on a hybrid basis
Duties
- Systems/Equipment - Order to Invoice: take in charge the systems/equipment administrative management from the orders reception to the invoice using SAP system.
- Offer / Quote platform : Maintain the offer / quote platform
- Service contract : Manage the service contracts. Control the renewal and implementation of Service contracts and equipment needing calibration. Work in partnership & inform sales teams to promote and sale service contract.
- Maintenance Plans : Manage the maintenance plans to optimize and streamline the team efficiency
- Installed base : maintain and follow-up the installed base in accordance with the company guidelines and best practices (S/N, location, date of install, assets, status…). Be responsible to manage the SAP traceability and physical movements of equipment for Loan / Demo / Internal / Stock.
- Service offer : make service offers / quotes (training services, service contracts, systems move ...) to the customer in relationship with sales and customer service.
- Sales & Marketing synergy : Inform the sales and marketing team on customer opportunities and needs (outdated systems, end of warranty, contract renewal, contract stop)
The ideal candidate will be a strong team player, will have previous sales order processing and customer service experience and will have working knowledge of SAP.
