Aftersales Manager

AFTERSALES MANAGER

Location of the Aftersales Manager / Service Delivery Manager / Fleet Manager / Service Manager / Commercial Vehicle Manager / Depot Manager: Basingstoke

Salary for the Aftersales Manager / Service Delivery Manager / Fleet Manager / Service Manager / Commercial Vehicle Manager / Depot Manager: 60,000 pa

My client, a successful Commercial Vehicle Repair Group are looking to recruit an experienced Aftersales Manager to join their team in Basingstoke.

As an Aftersales Manager / Service Delivery Manager / Fleet Manager / Service Manager / Commercial Vehicle Manager / Depot Manager, you will be responsible for overseeing the aftersales operation, ensuring the highest level of customer satisfaction, and driving profitability within the division.

This is an exciting opportunity to join a fast-growing company with excellent career progression prospects.

Key Responsibilities for the Aftersales Manager / Service Delivery Manager / Fleet Manager / Service Manager / Commercial Vehicle Manager / Depot Manager:

• Lead and manage the aftersales team to ensure effective service delivery, meeting operational targets, and customer expectations.
• Build and maintain strong customer relationships, acting as a point of contact for client inquiries and concerns.
• Oversee the maintenance of quality standards in repairs, servicing, and diagnostics.
• Develop and implement aftersales strategies to maximize efficiency, improve customer retention, and drive sales.
• Monitor performance against KPIs and take corrective action when necessary to achieve targets.
• Manage and report on service schedules, repair bookings, parts orders, and warranties.
• Ensure compliance with health and safety regulations within all aftersales activities.
• Drive continuous improvement through training, development, and performance management of the aftersales team.
• Liaise with the operations and sales teams to ensure seamless service delivery to clients.

The successful Aftersales Manager / Service Delivery Manager / Fleet Manager / Service Manager / Commercial Vehicle Manager / Depot Manager will possess:

• Proven experience in an aftersales or fleet management role, ideally within the commercial vehicle sector.
• Strong leadership skills with the ability to manage a team, foster collaboration, and drive performance.
• Exceptional communication skills, both written and verbal, with a customer-focused mindset.
• Analytical skills and the ability to use data to inform decision-making and drive improvement.
• Strong understanding of industry standards and the latest technological advancements within the fleet management sector.
• A proactive, problem-solving attitude with a flexible and adaptable approach.
• Relevant industry qualifications are preferred, but not essential.

Benefits for the Aftersales Manager / Service Delivery Manager / Fleet Manager / Service Manager / Commercial Vehicle Manager / Depot Manager:

• Ongoing professional development and training opportunities.
• A dynamic, supportive, and collaborative team environment.
• Pension scheme, death in service, and 21 days of holiday.
• A generous 60% discount on Beta Tools.
• Opportunity to work with a well-established and expanding fleet management company.

If this role sounds like the perfect role for you and you are someone with a passion for customer satisfaction and service excellence, then please send your CV to Danica Baker at Sprint Recruitment