Back to search
We have a fantastic opportunity for a Senior Specialist Housing Manager - Key Worker Accommodation to join us at Sovereign Network Group (SNG). As we refresh and develop our strategy for Specialist Housing within SNG, this role will be key in influencing our direction and will help to shape and embed this, creating lots of opportunity for you to make a significant impact in this space.
It's an exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England - our purpose being to provide quality affordable homes and places that people love for generations.
With offices across our geography in Basingstoke, Greenham, Bristol and Christchurch, we can be flexible on your base location. There will be regular travel required across our geography so you should have access to transport and be happy to travel.
The Role
In this role, you'll lead, manage and motivate a team of Accommodation Managers and indirectly a large diverse customer-facing team, based at our NHS and MOD accommodation schemes in Cheltenham, Gloucester, Leicester, Reading, Newport (IOW) and Ilchester, providing specialist housing management and hospitality services to a range of key workers and students.
Our Key Worker Team provide both short-stay and longer-term accommodation to NHS staff, students, MOD personnel and a variety of other key workers, working in close partnership with a number of NHS Trusts, with our accommodation provided mostly on or nearby hospital sites. Our teams provide a full range of services to our customers, from taking bookings, marketing and income recovery, through to customer support, housekeeping and maintenance.
Responsibilities of the role include
- Ensuring our service delivers exceptional customer service and focuses on a 'right first time' approach, with a strong focus on safety and enhancing the customer experience.
- Leading our partnerships with a range of NHS Trusts, the MOD and other strategic partners.
- Supporting the Head of Specialist Housing to shape and develop our specialist housing strategy, with particular emphasis on property management and investment.
- Managing relationships with key internal and external stakeholders relating to the mobilisation of new specialist housing schemes and any schemes earmarked for sale or disposal, undertaking tactical decision making where required to align to these.
- Working closely with colleagues and contractors to ensure that the physical appearance of our accommodation is maintained and enhanced, leading on the planning and budgeting of improvement and refurbishment works
- Keeping up to date with changes in legislation and best practice, and developing a strong knowledge of both customer needs and the operating environment
What we need from you
You'll need to have previous experience in a similar role, leading and managing diverse teams delivering exceptional customer services, maximising revenues and developing strong business partnerships. This may be from a housing background or with transferable skills from another sector, such as residential property management, hotels, student accommodation or retail or facilities management for example.
You'll also have:
- A well-rounded knowledge of budget management and the ability to increase revenue through both marketing and maximising repeat bookings.
- A strong understanding of regulation and contractual requirements within a specialist housing environment
- Strong stakeholder management skills with the ability to form strong connections internally as well as externally with a broad range of stakeholders
- Effective communication skills, with a developed coaching style of management and ability to influence internally and externally where required
- Demonstrable leadership skills - a visible leader who empowers others and enables a supportive and collaborative working environment
What you'll receive from us
We have some fantastic benefits at SNG, including:
- £450 flex-pot annually, discounted shopping & cycling scheme
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Private medical insurance, dental insurance & critical illness cover
- Wide range of training courses available to support your career development
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
A basic DBS will be undertaken for the successful candidate.
