Are you a Travel Agency Manager or maybe looking to step into a management role? Our Hampshire based client is looking for a Retail Manager to join their team.

This is a challenging position requiring quick thinking and a flexible approach, working in a small and friendly team environment. We place customer service before short term profit, and you will use and apply your in-depth knowledge of the travel industry and longhaul market to the full, to provide our customers with the very best holiday experience.

The Job:

Converting walk-in, web-driven, email and phone enquiries into bookings
Sourcing, creating and booking travel itineraries.
Managing and administering bookings through to holiday completion
Maintaining customer contact from initial enquiry to holiday completion and beyond
Working closely with UK tour operators and our overseas partners
Managing a portfolio of regular group bookings (typically 5 - 20 people) to events worldwide.
Representing the company at local shows and events
Developing and implementing retail marketing strategies, including social media posting and website updating
Controlling mountains of paperwork

Skills Required:

In-depth knowledge of the longhaul market
Extensive travel agency experience
Direct customer sales and relationship building
Creating tailormade itineraries
Organising group travel
Extensive travel in Asia, South Africa, Australia, and New Zealand

Other specialist interests (e.g. skiing, sport) with travel business potential
Proven record of converting leads into bookings
Proven travel management experience
Ability to inspire confidence in customers and suppliers.
Enthusiastic and self-motivated team player
Excellent organisational skills and attention to detail

The Package:

28,000 - 30,000
Working hours Tuesday - Saturday

Interested:

If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to (url removed)