Customer Service Supervisor

Are you a customer-service champion?

Do you want to work for a growing business with a great culture?

Would you like to be part of an organisation with a meaningful social purpose?

Who will you be joining?

Collab Talent Solutions is pleased to be exclusively partnered with a growing services business near Bath to recruit an experienced Supervisor to their friendly administration team on a full-time permanent basis due to increased demand for their services.

What will you be doing?

You'll be supervising a team of coordinators that assist the wider administration team in delivering a high quality of service to public customers and ensure a seamless transition of the customer journey.

As the Supervisor, you'll be responsible for assigning tasks, supporting and mentoring staff, and monitoring KPIs and results - reporting to the Team Leads.

You'll be a role model to new starters and seasoned team members alike, leading onboarding and 1-to-1s, and being the first point of the escalation process for any customer concerns or queries.

Why would you be a good fit?

You will be an experienced customer service / administration professional with previous experience supervising administrators in an office-based role. 

You'll need empathy and organisation skills, as well as the interpersonal skills to succeed in a non-physical customer-facing position.

You will be an effective and efficient communicator - both written and verbal - with excellent attention to detail and good IT literacy.

You'll also be well organised and able to prioritise tasks, effectively delegating and adapting in a busy office environment.

What's in it for you?

This is a full-time (37.5 hours) permanent position that is currently fully office based just south of Bath, with flexible working patterns possible now and hybrid working being implemented in 2025.

You'll be taking home a starting annual salary of £26,000 - £28,000 depending on experience, as well as an annual bonus and an enhanced pension.

Holiday wise, you'll have 25 days annual leave, plus bank holidays, your birthday off, and the ability to buy extra days.

It's possible to get to the office easily via public transport, or if you're driving there is plenty of free parking.

Please note that our client is unable to accept any candidates that require visa sponsorship at this time therefore all applicants must have unrestricted right to work in the UK.

How can I apply?

Please click "apply" to send us an application with your most recent CV.

The deadline for applications is Thursday 13th February 2025, with first stage interviews for successful applicants due to take place week commencing Monday 24th February 2025.

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