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Senior Mortgage Officer
Bath
Hybrid working (2/3 days in the office)
Morgan Mckinley is working closely with a very well established financial institution in Bath for a Senior Mortgage officer, to play a crucial role in supporting their growth & ongoing customer requirements.
The business specialises in mortgages, savings accounts & financial services to individuals and businesses. They focus on personalised customer service, ethical lending & supporting the local community, offering tailored mortgage solutions.
This role will be responsible for processing applications from offer to completion, whilst providing an excellent level of customer service.
What will you be doing?
- Guiding customers through the mortgage process
- Resolving customer complaints
- Overseeing mortgage completions
- Managing mortgage arrears cases
- Ensuring accurate documentation & compliance to meet regulatory standards
- Tracking mortgage applications, ensuring smooth processing & timely cancellations
- Supporting business transformation to enhance efficiency
What are we looking for?
- Experience in Financial services, ideally within an arrears or vulnerable customer setting
- CeMAP qualification or desire to study towards
- Strong analytical & problem-solving skills
- Excellent communication, interpersonal & presentation skills
- Relationship building skills & ability to influence stakeholders
If this sounds like the role for you, please apply and we will be in touch to discuss your application. On offer for the successful candidate is a flexible & hybrid working policy, 27 days holiday + bank holidays and your birthday off, a generous pension scheme, healthcare benefits, an annual bonus scheme and many more.
