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Our client, a thriving and highly regarded dealership in Bath, is looking for an experienced Car Service Advisor to join their dynamic team. With excellent CSI scores and a clear progression plan, this is a fantastic opportunity for a motivated professional to grow within a supportive environment.
About the Role
As a Car Service Advisor, you will be the first point of contact for customers, ensuring they receive an outstanding experience throughout their vehicle servicing journey. You will liaise between customers and the workshop, providing expert advice and exceptional customer care.
Key Responsibilities:
- Greeting customers and managing service bookings efficiently.
- Advising customers on necessary repairs, maintenance schedules, and service options.
- Liaising with technicians to ensure accurate updates are communicated.
- Upselling relevant services and products where appropriate.
- Handling customer queries and concerns professionally, ensuring high levels of satisfaction.
- Managing service invoices and payments.
What We’re Looking For:
- Minimum of 1 year of experience as a Service Advisor in an automotive dealership or service centre.
- Strong customer service skills with a friendly and professional approach.
- Excellent communication and organisational abilities.
- Ability to work well in a team and under pressure.
- A keen interest in the automotive industry and a passion for delivering excellent service.
What’s on Offer:
- Competitive OTE of £35,000.
- A Monday to Friday work schedule, with only one Saturday morning per month on a rota basis.
- A thriving dealership environment with excellent customer satisfaction scores.
- A supportive team and management who invest in your success.
- A clear career progression plan from the outset, helping you achieve your long-term goals.
If you have the experience and passion to excel in this role, we want to hear from you! Apply today to take the next step in your career with this fantastic dealership in Bath.
