- Parcel management
- Answering telephone and providing effective resolutions
- Additional ad-hoc administration duties such as compilation of letters and emails
- Managing and responding to customer queries, escalating as required
- Customer orientation and escorting customers to their rooms
- Assisting customers in a professional and courteous manner, showing empathy and responding with urgency to customer requests
- Assisting with checking customers in and out if required
- Excellent attention to detail
- Able to work at pace
- Happy working in a team and on an individual basis