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HOSPITALITY SUPERVISOR
Do you want to work in a hospitality role with a great work life balance?
Gi Group are currently recruiting a Hospitality Supervisor to join our client in Bath.
The post-holder will take responsibility for and supervise the front of house operations of their area of responsibility whilst on duty.
Under the direction of their line manager, ensure that procedures regarding financial control, Health and Safety, Licensing Law (if applicable), HACCP and staffing are carried out within the company guidelines
They will maintain customer care and service standards and have an awareness of product knowledge and merchandising.
The post holder will ensure that their team adhere to the specific roles and responsibilities relevant to them that are included in the Food Safety Management System (FSMS).
Hours: 36.5 hours as contract - 5 days over 7 and hours to suit business needs.
Duties and responsibilities of a Hospitality Supervisor:
Food Safety
- Ensure the FSMS is followed; all daily due diligence records are completed accurately, and any corrective actions taken are recorded on every shift
- Provide/print off comprehensive due diligence templates for each week for the outlet
- Report and, where possible, take all necessary action, statutory and otherwise, in the event of food safety incident or other irregularities and complete the necessary return and/or report
- Ensure the required due diligence records are accurate and authentic on their shift
Customer focus
- Assist with the day-to-day operational running of their area of responsibility. This will include supervising a team of food and beverage assistants and casual staff, ensuring operational procedures are always followed
- Deal directly with in person customers' feedback, providing solutions when appropriate or escalating to manager
Finance
- Responsible for completing retail wastage records, ordering, goods receiving and reporting any supplier issues and/or anomalies when on shift
- Monitor portion control daily
- Check all staff clock in and out for their shift
Staff management
- Responsible for daily briefing sheet, allocation of tasks and breaks
- Responsible for delivering on the job training as required and/or when directed by the Line Manager
- Responsible for identifying shortcomings in performance and service delivery within the team, escalating to the line manager
Marketing
- Responsible for displaying all marketing and customer notices - menus, opening times and general information of the outlet and checked for accuracy
- Ensure that the team on duty proactively promote current and forthcoming marketing campaigns to customers
Health & Safety / Environment
- Take all necessary action, statutory and otherwise in the event of any accidents, incidents fire, theft, lost property, damage or other irregularities, including near misses
- Responsible for complying with all current Health and Safety legislation. Includes ensuring all staff are familiar with all risk assessments, monitor and enforce the appropriate use of PPE whilst on duty, and ensure fire safety measures put in place by the company are
adhered to
- Assist with implementing corrective actions identified in any Health & Safety audits as directed by line manager
- Monitor and ensure that all equipment is used safely and correctly, reporting any anomalies to their line manager
- Ensure that as part of your duties you minimise energy consumption e.g., water and electricity and maximise the recycling opportunities for waste by encouraging staff awareness of the impact of their actions on the environment
Facilities
- Responsible for checking all required equipment is available, in full working order, to deliver the agreed offering whilst on duty, in line with the service level agreements, reporting any missing items to their line manager.
- Responsible for reporting of all maintenance issues and equipment faults online whilst on duty
Communication
- Provide the team with daily MI (management information) for example Kinetics schedule bookings and deliveries
- Follow up, resolve or escalate with appropriate stakeholders, any inaccurate MI information that was provided for the day i.e., Sales, Kx customers
Equality and Diversity
- Assist to raise the team's awareness of the food choices available for the various medical, religious or lifestyle needs of our customers.
Benefits you will receive as a Hospitality Supervisor:
The extra benefits are below:
Campus Services offers a generous package of pay, benefits and services including:
* No split shifts.
* A commitment to the wellbeing of our teams, with courses and activities available to support this.
* A 1,000 new starter bonus is paid after passing the 6 months' probation
* A competitive rate of pay, with generous pension scheme
* Up to 25 days annual leave per year, in addition to eight bank holidays and 5 extra discretionary days off.
* Paid time off over Christmas
* Staff discounts
* Great staff social events for staff and their families
* The chance to develop with many training courses
* Up to 20 hours a year personal development time for fitness classes, training, volunteering, and charity work, paid within work time.
* Tax and national insurance savings through salary exchange scheme on nursery care.
If you wish to apply or if you require further information, please contact Gi Group Bristol on (phone number removed)
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
