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Are you an experienced team leader with a passion for customer service and operational excellence?
Do you thrive in a fast-paced environment where you can make a real impact?
If so, this Office Manager role could be your perfect next step!
About the Role:
We’re looking for a proactive and highly organized Office Manager to oversee the Customer Experience team, ensuring seamless daily operations and outstanding service. This is a fantastic opportunity to take ownership of a key business function, drive efficiency, and lead a motivated team.
What You’ll Be Doing:
- Leading and managing the Customer Experience team, ensuring smooth day-to-day operations.
- Overseeing team performance, training, and development to maintain high service standards.
- Handling escalated customer inquiries, refunds, and replacements with professionalism.
- Identifying and implementing process improvements to enhance efficiency.
- Managing office administration, ensuring everything runs smoothly.
- Collaborating with senior management on key projects and department goals.
What We’re Looking For:
- Proven experience in a leadership or management role within a customer-focused environment.
- Strong problem-solving skills and the ability to make confident decisions.
- Excellent organizational abilities, with a keen eye for detail.
- A passion for delivering top-tier customer service and driving continuous improvement.
- Comfortable using digital tools and data to optimize operations.
What’s in It for You?
Salary: Up to £32,000 per annum.
Career Growth: Opportunities to develop and progress as the department expands.
Support & Training: Resources for professional development and leadership training.
Great Team Culture: Work in a collaborative and dynamic environment.
This is more than just an office management role—it’s an opportunity to shape and lead a growing team, improve processes, and play a key role in the company’s success. If you’re a driven, positive leader who enjoys problem-solving and empowering teams, we’d love to hear from you!
Apply now and take the next step in your career!
