Customer Service Specialist

£23,500 plus benefits

Carlisle, Cumbria

MC Technical Recruitment are partnered with a leading Energy business, currently seeking to expand their existing team of Customer Service Specialists at offices based in Carlisle. This includes resolving customer queries, troubleshooting solutions, problem solving on a daily basis whilst delivering excellent customer service.

As a Customer Service Specialist, you will be responsible for:

Responding to inbound messages & calls from customers
Investigating, booking and coordinating engineer visits as necessary
Identifying events that may impact business and alert management
Generating customer documents and communications
Handling & resolving customer complaints
Creating, delivering and assisting with new systems implementation
Reconciling accounts and meter readings
Reconciling & advising customers on debt levels, escalating as required
Producing reports on customer accounts from the system
Forecasting and generating progress reports for the business
Other duties as required

To be considered for this opportunity, you should have:

Experience in customer services
Those who have worked in a call centre / helpdesk centre would be advantageous
Full understanding of Microsoft Office package
Experience handling complaints
Be literate with various types of technology or willing to learn
Strong communication skills – both verbal and written

The package on offer includes:

Competitive basic salary up to £23,500
Discretionary annual bonus
25 days holiday plus bank holidays, with optional purchase/sell up to 5 days
Pension plan
Private healthcare scheme
Cycle to work scheme
Electric car lease scheme
Company laptop and equipment
Days based position (Mon-Fri), based in offices in Carlisle

This is a fantastic opportunity to join an expanding business within the Energy sector, with future learning & development opportunities available.

If you are interested in applying for this position, please email a copy of your latest CV to (url removed) or call Matt on (phone number removed) for more information.