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Customer Service Administrator

Customer Service Administrator

ORP Recruitment

Posted 20 hours ago, valid for 7 days

Beckenham, Kent BR3 3LX

Full Time

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Sonic Summary

An established maintenance company in Beckenham is seeking a Team Administrator to join their fast-paced team.
The position offers a salary of £25,000 with an on-target earnings (OTE) of £27,000, plus a bonus.
Candidates should be prepared to work from 7.30am to 4.30pm, including every other Saturday from 8am to 12pm, with overtime paid at time and a half.
The role requires strong customer service skills and the ability to handle various administrative tasks, including invoicing and managing customer queries.
Prior experience in a similar administrative role is preferred to ensure effective support to the team and customers.

An established maintenance company in Beckenham are currently recruiting for a Team Administrator to join a fast-paced team.

Hours: 7.30am - 4.30pm plus every other Saturday, (8am - 12pmWFH) paid at time and a half

Salary: £25,000 plus bonus - OTE £27,000 | Parking is available

The Role:

Responsibilities for the Customer Service Administrator

Create and send quotations following up engineer visits to our customers if they have recommended further work
Ensure payment is taken for all work
Create invoices
Send out Checkatrade Letters to customers with work completed to increase positive reviews
Handle incoming call queries with daily call targets to reach
Handle general mailbox with queries from customers and our Head Office
Distribute daily work schedules via CRM to field based engineer tablets
Update job notes, customer, and engineer comments
Liaise with customers throughout the working day with ETA updates, job updates and re-scheduling of appointments
Establish excellent working relationships with engineer staff and assist with their queries
Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner
Report directly into the Office Manager

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