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Job Title: Team Leader - Customer Service
Location: Kings Cross, London
Contract Details: Full time, Permanent
Hours: 8.30am - 4.30pm and 4pm on Fridays!
Benefits & Perks:
- ?? Competitive Salary: £33,000 - £36,000 per annum
- �? Private Medical Cover from day one
- ?? Income Protection Cover: 75% of annual salary
- ??? Life Assurance: 4 times your annual salary
- ?? Subsidised Travel up to Zone 6
- �? 24 days of annual leave
- ?? Generous pension contribution (10%) after 3 months
- ? Early finishes on Fridays!
About Our Client:Join a leading organisation in the insurance industry, committed to providing top-notch customer service and innovative solutions.
About The Job:Are you a natural leader with a passion for customer service? As the Team Leader for our client, you'll oversee a dynamic team of customer service representatives in Camden, London. Your mission? To ensure exceptional service and resolve escalated customer issues efficiently.
Key Responsibilities:
- Lead and inspire a team of 3 individuals handling insurance queries and claims
- Set performance targets and monitor key metrics ??
- Provide coaching and training for continuous improvement
- Ensure compliance with company policies and regulations ?
- Identify opportunities for process enhancements
Essential (Knowledge, skills, qualifications, experience):
- Strong leadership and communication skills
- Problem-solving aptitude to navigate customer concerns effectively
- Experience in managing a customer service team
- Understanding of compliance and regulatory requirements
Desirable (Knowledge, skills, qualifications, experience):
- Familiarity with insurance policies and claims processes
- Understanding of compliance and regulatory requirements within the insurance sector
- Basic Bookkeeping experience
Join a supportive workplace just 4 minutes from King's Cross St Pancras, where you can grow your career while making a real difference! �?
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
