Account Manager

Account Manager – Full-Time, Permanent

Location: Bedford (No direct public transport to the site)Working Hours: Monday to Friday, 8:30 am to 5:30 pm (1-hour lunch break)

Salary: £29,000 per annumWork Flexibility: Option to work from home 1 day per week after successfully completing a 3-month probationary period.

Benefits:

• 22 days holiday (increasing by 1 day per year after 2 years, up to a maximum of 25 days).
• Free on-site parking.

Reporting to: Account Team DirectorResponsible for: Managing a portfolio of client accounts (no direct reports).

About the Role

As an Account Manager, you will be the primary point of contact for a portfolio of clients, ensuring their needs are met and expectations exceeded. This is a hands-on role, combining direct client account management with cross-departmental coordination to deliver seamless service.

The ideal candidate will be people-focused, with excellent interpersonal and organisational skills. You will excel at building meaningful relationships and driving the success of both your clients and the business.

Account Manager Key Responsibilities

Client Relationship Management

• Build and maintain strong relationships with designated clients, acting as their primary contact.
• Understand clients’ business structures, objectives, and challenges to provide tailored solutions.
• Conduct regular review meetings to discuss performance, updates, and service improvements.
• Proactively monitor client satisfaction, address concerns, and manage expectations.

Service Delivery Coordination

• Collaborate with internal teams (Customer Services, Operations, IT, and Despatch) to ensure seamless service delivery.
• Organise regular internal briefings to align teams on client needs and performance.
• Create detailed job briefs for non-daily client activities (e.g., kitting, decanting).
• Act as an escalation point for service-related issues, resolving problems promptly and effectively.

Client Account Performance

• Monitor client profitability and ensure financial targets are met.
• Prepare reports on client performance, financial forecasts, and potential growth opportunities.
• Assist with the development of pricing proposals and client onboarding processes.

Skills and Attributes

To succeed in this role, you will need:

• Exceptional communication skills, both written and verbal.
• Strong organisational, multitasking, and prioritisation abilities.
• Analytical thinking and problem-solving skills.
• Proficiency with Microsoft Office and relevant software tools.
• A proactive, people-oriented approach to relationship management.

Additional Responsibilities

• Maintain up-to-date client dossiers, including organisational details, key contacts, and performance metrics.
• Support senior management with reporting and strategic initiatives.
• Contribute to continuous improvement projects within the business.
• Provide cover for colleagues when required.
• Manage inboxes, ticketing systems, and client communications efficiently.

About You

You are a team player who thrives in a dynamic, fast-paced environment. You are committed to delivering exceptional client service and have a keen eye for detail. Your ability to juggle multiple priorities while maintaining professionalism and enthusiasm will set you apart in this role.

BEDFORDPERM

If you're interested in this Account Manager position, please apply today!

Any third-party applications received either via an agency or any other source will be automatically forwarded directly to OA.

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.