Customer Service Administrator

Customer Service Administrator

Contract: 18-month Fixed Term (with potential to go permanent)
Salary: 24,071 - 25,674 per annum, pro rata if part time
Location: Bedford (with possible travel to other sites)
Working Style: Hybrid

Excellent benefits including: 27 days holiday, 10% employer pension contribution)
Hours: they will consider part time or full-time applications, 22.5 hours, 3 days minimum per week, Fridays are mandatory.

We are recruiting for a great business based in Bedford, looking for a dynamic Customer Service Administrator to join their team ASAP! You'll be the administration support for their mobile division, ensuring smooth patient bookings and delivering excellent customer service. If you have administration experience, thrive in a fast-paced environment, are highly organised and a strong communicator, we want to hear from you!

Key Responsibilities:

• Collaborate:Work closely with mobile units, venues, and patients to manage bookings.
• Communicate:Address queries from participants, parents, and venue teams with clarity and professionalism.
• Confidentiality:Maintain confidentiality and build strong professional relationships.
• Organise:Schedule appointments, send confirmations, and remind patients of their appointments.
• Report:Prepare reports, ensure data accuracy, and comply with Information Governance guidelines.

What We're Looking For:

• Experience:Previous administration experience is a must.
• Public Interaction:Ideally, experience supporting the general public.
• Tech-Savvy:Must be computer literate.
• Communication:Strong communicator, polite, and friendly.
• Organised:Highly organised and patient.

They offer an amazing benefits package that includes:

• Generous Holidays:27 days per annum, rising to 33 with length of service, plus bank holidays.
• Pension Scheme:10% employer contribution.
• Support:24/7 access to an Employee Assistance Programme.
• Training:Funded internal and external training.
• Development:Support for your wider professional development.
• Shareholder Opportunity:Become a shareholder and have a say in how the organisation is run.
• Community Impact:Play a key part in local social care initiatives.
• Perks:Free parking, on-site restaurant, subsidised gym membership (10 per month), and fitness classes included.
• Environment:Work in a beautiful countryside setting with a friendly, supportive, hardworking team.

Ready to Apply?

If you're a proactive individual with strong administrative skills, a passion for teamwork, and a commitment to delivering high-quality service, we would love to hear from you. Apply now and let's discuss the next steps!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.