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Customer Service Advisor

Central Employment Agency (North East) Limited
Posted 3 days ago, valid for 17 days
Location

Bedford, Bedfordshire MK40 4LU, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job involves overseeing customer contract renewals and maintenance logs, ensuring accurate updates and invoicing.
  • Candidates will need to proactively reach out to customers to secure purchase orders and ensure satisfaction.
  • The role requires efficient processing of sales orders and maintaining customer records across internal systems.
  • Strong communication and customer service skills are essential, along with proficiency in Microsoft Office and CRM systems.
  • The position is permanent, based in Bedford, offering a salary between £28,500 and £32,000 depending on experience, with no specific year of experience required.

Key Duties:

  • Oversee customer contract renewals and maintenance logs, ensuring accurate and timely updates and invoicing.
  • Proactively reach out to customers to secure purchase orders for new periods, ensuring customer satisfaction and continuity of service.
  • Efficiently process sales orders and invoices in relevant systems, maintaining smooth order flow and ensuring customer needs are met.
  • Manage customer records and key information across platforms  internal systems, ensuring accuracy and up-to-date data.
  • Provide exceptional customer support, responding to inquiries via phone and email, offering solutions, and maintaining a positive customer experience throughout the process.

Key Competencies/Skills:

  • Strong verbal and written communication skills, with the ability to engage effectively with customers at all levels.
  • Excellent customer service skills, with a focus on problem-solving and relationship-building.
  • Ability to multitask and prioritize in a fast-paced environment, ensuring prompt responses and timely resolution of customer requests.
  • Proficient in Microsoft Office (especially Excel), with experience in using CRM and order management systems.

Conditions:

  • Hours: Monday to Friday, 08:30 - 17:00 (37.5 hours/week)
  • Location: Bedford 
  • Type: Permanent, subject to a probationary period
  • Salary: £28,500 - 32,000 DOE 

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.