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Our client is a highly respected social housing organisation based in Bedfordshire, and they are currently recruiting for a Hostel Coach on a 9-month fixed term basis to cover maternity leave.
This is a full time position 37 hours per week Monday to Friday and offering a salary between £24,000-25,500 per annum.
To apply candidates will need to have experience in similar roles, and hold and recently carried out Enhanced DBS check.
Duties of role are below:
- Comprehensive delivery of the day-to-day running of the hostel provision and direct support service to customers  Work in a psychologically informed manner, coaching customers in a person-centred and non-judgmental way tailored to their individual needs
- Manage a personal caseload by organising and conducting weekly support sessions, attending professional meetings, supporting customers at external appointments, and completing referrals to external services as necessary
- Apply creative and practical solutions to provide the best possible support
- Conduct assessments for new customers following referrals and devise/implement support and risk management plans
- Manage arrears effectively, ensuring prompt resolutions
- Assist customers with benefit claims and personal contribution charges, including setting up payment plans, benefit applications, and resolving benefit queries
- Ensure the accommodation remains a safe and secure place for customers to live and staff to work
- Support customers in learning independent life skills to enable a successful, planned move-on into the community
- Carry out room checks with customers
- Comply with health and safety by completing premises checks, fire drills, and reporting repair requests
