Application and Administration Service SupportLocation: Bedfordshire Our established client is looking for an Application and Administration Support to join their team on a permanent full time basis. The successful candidate will be the first point of contact within the Applications Support team, providing expert technical support for business system applications. The Application and Administration Support will handle technical requests from the helpdesk, resolve incidents, service requests, and offer technical advice to users and colleagues.Responsibilities:• Provide expert technical support for business system applications, including the ERP system • Handle technical and complex tickets escalated from the helpdesk• Manage support call queues, resolving incidents and service requests • Maintain technical manuals and support documents • Provide system advice and support to teams • Update and issue, daily, weekly, and monthly reports Skills and Requirements:• Experience with ERP systems • Experience providing great customer service through a service desk• Experience working with Microsoft applications and highly proficient with Excel • Strong problem solving skills • Attention to detail • Excellent interpersonal and communication skills FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.
Back to searchApplication and Administration Support
FS1 Recruitment - Marketing, Digital & Creative Recruitment
Posted 20 hours ago, valid for 9 days
Bedford, Bedfordshire MK45 3EF
Full Time
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Sonic Summary
- The role of Application and Administration Service Support is available in Bedfordshire with a permanent full-time contract.
- The successful candidate will provide expert technical support for business system applications, including handling complex tickets and managing support call queues.
- Candidates should have experience with ERP systems, customer service in a service desk environment, and proficiency in Microsoft applications, particularly Excel.
- Strong problem-solving skills, attention to detail, and excellent interpersonal communication skills are essential for this position.
- The salary for this role is competitive, and candidates should ideally have several years of relevant experience.
