ICT Support Engineer

Role: ICT Support Engineer

Location: Kempston

Salary: up to £19.70

Job type: 6 month contract

Roles and Responsibilities

• Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk
• Collate relevant information and diagnoses to assist in the verification of the fault in order that the necessary action may be taken to restore service to the user of BCH system
• Document fixes for use by others within a knowledge base system
• Ensure clients and servers remain up-to-date in relation to supplier patches and updates and carry out systems administration tasks in line with the live production environments accurately recording the associated information in the appropriate management system ensuring that client's deliverables remain aligned to relevant licensing agreements
• Carry out audits of equipment as directed and accurately record the results
• Support critical hardware and software in a pressured environment, including force control rooms custody units and live operations where time is critical
• Provision desktop equipment builds and installations of hardware and software. Undertake hardware and software upgrades and re-configuration required to enable growth of the live services to meet changing demands
• Ensure the Hardware and Software meet present and anticipated needs of the Business
• This also includes providing guidance and advice to users in the best use of the desktop equipment and services, both on a routine basis and in the course of establishing requirements for emergencies, major incidents or major events
• Assist with the design and planning of additions and enhancements to the live systems and processes of the department's support model
• Carry out daily housekeeping, routine system administration, data processing functions, communicating with suppliers and subject to instruction including disposal of obsolete equipment
• Take an active part in nominated projects by attending project meetings and ensuring the issues relating to support are covered and accounted for within the project. Where required, produce relevant documentation for the ICT Support Team as well as training other members of the team in its use
• Maintain knowledge and understanding of ICT common faults as well as and awareness of relevant technical and procedural changes within the department and their impact on the work of the ICT Support Team
• Make recommendations for alterations as necessary in line with corporate aims and objectives

Skills required

• Educated to A-level or equivalent (Inc. Maths & English) or proven written and numeric skills
• At least 2 years' IT support experience working in a Microsoft Windows environment
• The Microsoft technology stack is at the core of our environment therefore a working knowledge of areas including AD and admin tools is advantageous as well as VPN technologies
• Responsible for troubleshooting a variety of faults so a working knowledge of Microsoft Operating Systems including software deployment and support and understanding of networking is desirable
• At least 1 years' experience of supporting hardware (desktop and/or server)
• Experience with working within customer service environment
• Must be highly-motivated, innovative and flexible with excellent time management skills
• Must be capable of good communications at all levels often dealing with complex ICT issues with non-ICT staff
• Must be conversant and at ease with all forms of communications
• Ability to work in a team
• Ability to work effectively with minimal supervision even when under pressure
• Self-motivated and well organized
• Excellent interpersonal skills

Randstad Business Support is acting as an Employment Business in relation to this vacancy.