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Aftersales Manager- Are you a drive a results-driven professional with a passion for delivering exceptional customer service? Do you thrive on leading dynamic teams and driving aftersales performance to new heights? If so, we have an exciting opportunity for you!
About the role:
We are seeking an experienced Aftersales Manager to join a well-established and respected company within the Construction Plant/Earthmoving machinery sector. This is a pivotal role where you will be responsible for managing and optimizing the aftersales operations, ensuring customer satisfaction and long-term loyalty.
Benefits of the Aftersales Manager:
- Salary up to £74k basic
- Monday-Friday working hours (40 hours per week)
- Company Car & Fuel Card
- 23 days holiday plus bank holidays
- Pension Scheme
- Healthcare Scheme
- On going career progression
- Loyalty bonus
Responsibilities of the Aftersales Manager:
- Ensuring effective operation of each depot for the South region
- This includes health & safety, people issues, people development and parts inventory.
- Develop and implement strategies to enhance customer experience and aftersales revenue
- Build and maintain strong relationships with customers, addressing their needs and concerns promptly
- Oversee warranty processes, service agreements, and compliance with industry standards
To be successful as a Aftersales Manager:
- Proven experience in an aftersales or service management role, ideally within capital equipment (plant/crane/earthmoving machinery)
- Strong leadership and team management skills, with a track record of achieving results.
- Excellent communication and relationship-building abilities.
- Analytical mindset with the ability to interpret data and drive informed decisions.
- A customer-first attitude with a focus on delivering exceptional service.
APPLY now or contact Georgina on or to find out more on this Aftersales Manager role!
