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- Manage incoming calls via the switchboard, directing them to the appropriate extensions.
- Greet and assist clients and visitors in a professional and courteous manner.
- Keep clients informed of appointment delays and provide general assistance as needed.
- Accurately relay messages via email or telephone in a timely manner.
- Maintain and update the room booking system to ensure efficient scheduling of meetings.
- Assist with accounts administration, including cash handling and cheque preparation.
- Ensure all relevant charges and bills are correctly recorded in the accounts system.
- Maintain confidentiality and adhere to data protection regulations at all times.
- Sort and date-stamp incoming post and prepare outgoing post using the franking machine.
- Oversee the organisation and upkeep of the reception area, ensuring a professional environment.
- Assist in managing junior reception team members and providing guidance where necessary.
- Strong organisational skills
- Excellent communication skills, both written and verbal.
- Good time management and the ability to work efficiently under pressure.
- Ability to work independently and collaboratively as part of a team.
- A professional telephone manner with a strong customer-focused approach.
- A minimum of 12 months’ experience in a receptionist role (e.g., legal, professional service)
- Competence in using office software and a willingness to learn new systems.
- Prior experience in accounts administration – desirable, not essential
- Previous experience in mentoring or overseeing junior team members - desirable
