Internal Account Manager

We are looking for an experienced Internal Account Manager to join our Clients team who are a leading supplier of plastics. The successful candidate will be responsible for managing and developing existing customer accounts, as well as identifying new business opportunities as well as having a passion for helping others and a drive for providing exceptional customer service.

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

• Manage and develop existing customer accounts Identify new business opportunities
• Work closely with the external sales team to ensure customer needs are met and exceeded
• Provide excellent customer service Maintain accurate records of customer interactions and transactions
• Prepare reports on account status
• Attend trade shows and other industry events as required

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Qualifications and Skills:

• Proven experience as an Internal Account Manager or similar role
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Ability to work independently and as part of a team
• Proficient in Microsoft Office
• Experience with CRM software is a plus