Service Desk Engineer

Our client is a market leading manufacturer within their respective field looking to appoint a Service Desk Engineer to work in a fast paced environment. You will be responsible for 1st and 2nd line IT support for circa 500 internal users providing both software and hardware support. Our client offer a comprehensive training program and are known for their staff retention.

Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing

Key Responsibilities

• Support Windows environments

• Perform root cause analysis to prevent recurring technical issues.

• Manage and update IT documentation, asset tracking, and user guides.

• Collaborate with 1st and 3rd line support teams to escalate complex issues.

• Support IT infrastructure, including switches, routers, and Wi-Fi networks.

• Ensure all IT activities comply with security and compliance policies.

• Assist in IT projects, upgrades, and rollouts.

• Provide 2nd line support for hardware and software issues across the business.

• Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems.

• Maintain and support manufacturing-specific IT systems and applications.

Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing

Experience

• Familiarity with manufacturing or industrial IT systems is highly desirable.

• Ability to work independently and prioritise tasks in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• Excellent communication skills, with the ability to explain technical concepts to non-technical users.

• 1st and 2nd line IT support experience

• Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners).

You will be working within a great team that genuinely care about your growth and development. Click apply now.