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Job Title: I.T Managed Services Support Engineer- Level 2
Location: Belfast - BT3- Full Driving Licence and Access to a Car required for this role.
Salary and Benefits: Competitive Salary and Benefits
Hours of work: Monday to Friday 8.45am-5pm
The Right Client- Nominate Recruitment are thrilled to be partnering with a successful IT & Office Solutions Business who provide a range of IT solutions includes consulting, implementation, services and the operation of IT systems.
The role of a level 2 Managed Services Support Engineer is to provide support to customers, bothremotely and at customer premises, across multiple technology areas with a focus on desktopvirtualisation technologies.
The Right role:
Putting the Customers first, you will provide a 2nd line support service that ensures all ITequipment and infrastructure is running to its optimum performance and that all departmentalKey Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your homesite as well as any remote sites that you and your team also support. You will also participate insite-wide projects that support changing business and IT requirements.
Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems.
Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion.
Perform regular maintenance and patching of infrastructure, endpoints, and servers.
Act as an escalation point for support calls from various support tiers, ensuring timely and effective resolution processes.
Provide technical maintenance and support for all IT hardware and software used by end-users.
Provide onsite technical support, confidently and professionally engaging with customers at all organisational levels.
The Right Fit:
At least 2+ years in an IT Support role (2nd line experience is beneficial + MSP exp)
• Excellent experience with Windows Server and Desktops
• Extensive knowledge on Microsoft Azure and Microsoft Office 365
• Great knowledge working with Active Directory & Azure AD
• Vast knowledge on DNS, DHCP and Group Policy
• Backup - Configure, maintain, troubleshooting experience.
