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Belvedere
Insurance clerk
Service Administrator

Service Administrator

Recruit Select

Posted 21 hours ago, valid for 17 days

Belvedere, Kent DA17 5AW

Full Time

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Sonic Summary

The position involves overseeing service and warranty procedures to ensure compliance with manufacturers' policies.
Candidates should have at least 3 years of relevant experience in a similar role.
Responsibilities include processing job cards, raising invoices, and managing warranty claims efficiently.
The role requires strong communication skills to liaise with workshop managers and resolve discrepancies.
The salary for this position is competitive and commensurate with experience, and it is an office-based role from Monday to Friday.

To oversee service/warranty and invoice procedures ensuring compliance to Manufacturers' policy and procedures.
To process all service/warranty and PFL job cards to ensure maximum profitability for each repair and full compliance with the manufacturers' requirements.

To check and raise retail pro-forma invoices for quotation and passing to the customer.
To co-ordinate the closing of purchase order numbers.
To reconcile warranty and self-billing invoices
To raise warranty and credit notes for customer accounts.
To investigate and resolve queries for warranty
To carry out warranty and risk assessments on claims submitted.
To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager.
To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing.
To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner
To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.
Monday to Friday office based

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