Customer Care Order Processor

An exciting opportunity has arisen to join a Bicester-based company as a Customer Care Order Processor. If you enjoy being part of a large team working towards a common goal this could be the role for you.

Available immediately on a full-time 6-7-month maternity cover contract, this is a wonderful opportunity to work for a professional and innovative global company who are a leader in their field of expertise.

As a Customer Care Order Processor, your duties will include:

• Input customer orders into the ordering system, ensuring all information is up to date
• Receiving and sorting inbound customer orders ready for processing
• Preparing and shipping outbound mail
• Manage and respond to queries
• Monitor orders and liaising with logistical personnel to ensure delivery times
• Process orders in compliance with Corporate Work Instructions
• Validate customer orders and communicate directly with customers when required
• Scan file customer paperwork
• Cut & Scan impressions for custom device orders
• Create and manage order queries in CRM Salesforce
• Capture customer interactions in CRM Salesforce, including customer complaints in compliance with regulatory requirements
• Process orders to meet department quality and productivity targets
• Develop good rapport with customers

To be considered for the Customer Care Order Processor role you will have previous data entry experience ideally from within a similar role, have excellent attention to detail, and fabulous concentration. You must possess the ability to prioritise and juggle workloads, with a drive to meet and surpass goals. You must be logical in your approach to work with excellent communication skills and confidence to liaise with colleagues globally. As this is primarily a data entry role you must be comfortable sitting at a computer and entering data repeatedly.

As the Customer Service Order Processor, you will be part of a large and growing team, who look after and support each other daily. With on-the-job training. Hours of work are Monday to Friday 9 am until 5 pm and 25 days plus your Birthday and bank holidays, this role is offering £26,728 per annum.

This role will not be around for long, please apply today.

K2 Recruitment is acting as an Employment Agency in relation to this vacancy.