Customer Service Executive

Salary: up to 28,000 DOE

Location: Oxford

Overview:

To support their rapid growth, our Client is looking for bright and enthusiastic candidates who want to make an immediate impact to their business as a Customer Service Executive at their Facility in Oxford. Perfect role If you're passionate about delighting your customers and get a real kick out of delivering the very best customer service.

Responsibilities:

Deal directly with customers either by telephone, electronically or face to face
Monitor and expedite customer orders through the business to ensure on time delivery
Proactively communicate late deliveries to customers
Liaise with customers to identify production requirements
Communicate customer production requirements to the Supply Chain Team agreeing customer delivery dates
Handle and respond efficiently to all general and order specific customer enquiries within 24 hours
Communicate and coordinate with internal and third-party stake holders
Facilitate customer responses across the business within a maximum of 24 hours
Prepare Management Reports
Process and manage customer orders via their MRP system

About you:

Experience of providing customer service in a Manufacturing or B2B role

A passion for delivering exceptional experiences for our customers

The ability to listen, empathise, build rapport and understanding for our customers

Someone who enjoys taking ownership of queries to get them resolved

Strong verbal and written communication skills

A keen eye for detail

Excellent Computer Literacy skills and the confidence to learn new systems

Enjoys working in a team environment