Customer Operations Assistant

Customer Operations Assistant - Be the Backbone of Operations and Customer Success!

Salary: £27,510 per annum

Hours: 7:45 am - 4:00 pm (Monday to Friday)

Enjoy a 15-minute paid morning break and a 30-minute unpaid lunch.

Are you a hands-on problem solver with a knack for customer service? Do you thrive in a role that combines practical operations with customer-facing responsibilities? If so, this is the perfect opportunity for you!

We're on the lookout for a Customer Operations Assistant to join our dynamic team and play a pivotal role in ensuring smooth operations and top-tier customer service. This role is perfect for someone who enjoys variety-working on the manual side of operations while also engaging with customers at the trade desk.

What's in it for you?

• A chance to combine practical skills with customer service expertise.
• Be part of a thriving, supportive team that values your contributions.
• Opportunities for growth and development in a well-established business.

Your role will involve:

• Order Processing: Ensuring customer orders are manufactured, picked, and dispatched efficiently.
• Customer Service: Assisting retail customers with sales orders, providing product advice, and handling technical/commercial queries.
• Health & Safety: Promoting safe working practices and ensuring compliance with company protocols.
• Stock Management: Coordinating stock levels, scheduling waste removal, and managing logistics.
• Machinery Maintenance: Performing daily and weekly maintenance routines on tinting machines.
• Continuous Improvement: Identifying opportunities to enhance processes and boost efficiency.

What we're looking for:

• A customer-focused attitude with great communication skills.
• Strong organizational skills and attention to detail.
• A team player who thrives in a fast-paced, hands-on environment.
• IT proficiency (Microsoft 365, CRM, ERP systems).
• A practical approach - whether working on the shop floor or at the trade desk, you're up for the challenge.
• Forklift experience (Atlet/Counterbalance/Reach) is a bonus, but training can be provided.

Why join us?

• Competitive salary of £27,510 per annum.
• Supportive work environment with opportunities for professional development.
• A structured working schedule that promotes work-life balance. 

If you're ready to take on a diverse and rewarding role that lets you blend practical skills with exceptional customer service, we'd love to hear from you!

Apply today and become a key part of our growing team!

INDH