SonicJobs Logo
Left arrow iconBack to search

Business Support Administrator

Equation Recruitment
Posted 2 days ago, valid for 17 days
Location

Bicester, Oxfordshire OX26 2ZA, England

Salary

£27,000 per annum

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The Business Support Administrator position offers a salary of £27,000 per annum and requires a minimum of 3-5 years of experience in a complex, high workload admin or customer care environment.
  • The role involves being the first point of contact for customer enquiries, processing stock movements, and assisting with inventory checks.
  • Candidates should possess good communication skills, proficiency in MS Office, and a dynamic, enthusiastic attitude.
  • Attention to detail and the ability to work accurately under pressure are essential for success in this role.
  • Training will be provided for those with a working knowledge of SAP, as the company values continuous learning and customer satisfaction.

Business Support Administrator

Salary: £27,000 per annum

Working Hours: 40 Hours per week

Contract: Temp-to-Perm

Location: Bicester

Overview:

As a Business Support Administrator, you will be the first point of contact for enquiries from customers, both externally (hospitals) and internally (sales team). Each administrator deals with the sales teams and the technical support team as well as our customers, looking after them and developing good working relationships with all of them, enabling smooth processing of all enquiries. Accuracy under pressure, responsibility and adaptability are required for this demanding position.

The Role:

Business Support

  • Processing stock movements
  • Performing and processing stock checks
  • Processing sales team enquiries
  • Customer backorder reporting to sales team
  • Troubleshooting with sales team
  • Processing enquiries from sales team
  • Assisting with annual inventory check
  • Placing purchase orders with suppliers
  • Goods-in processing incl. inspection
  • Performing inventory spot checks
  • Ad hoc duties & projects as required within the department

Customer Care

  • Answering telephone hotline
  • Monitoring company’s customer service mailbox & processing enquiries accordingly
  • Processing customer purchase orders incl. consignment usage & replenishment
  • Processing customer loan equipment
  • Despatch of products & warehouse maintenance
  • Troubleshooting with customers
  • Solving invoice queries
  • Chasing outstanding purchase orders in collaboration with the sales team
  • Processing product returns
  • Processing any other enquiries from customers
  • Process consignment stock checks

Requirements:

  • Minimum of 3-5 years’ experience in a complex, high workload admin/customer care environment
  • Good communication skills; excellent telephone manner, clear written presentation
  • Good MS Office computer skills
  • Working knowledge of SAP beneficial but not required as training will be provided
  • Dynamic, enthusiastic
  • Methodical and accurate under pressure
  • Attention to detail
  • Devoted to uncompromising quality and customer satisfaction
  • Self-motivated and able to work independently within a small team
  • Open minded and positive regarding continuous learning
  • Strong analytical skills

We try our best to inform everyone on the status of their application. However, should you not hear back from us within 5 working days, you have unfortunately not been successful in your application for this position.

No language contained within this advertisement is intended to unlawfully discriminate on the grounds of protected characteristics, under The Equality Act 2010.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.