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A fantastic opportunity to join a world class team in Birmingham, working on a busy facilities management service desk! If you have excellent service or help desk experience, ideally in a facilities or maintenance environment, this could be the perfect career move for you!
Using the latest scheduling software, you will manage the delivery of jobs allocated to the engineers., ensuring that all compliance and SLA's are adhered to, ensuring the successful delivery of the facilities management contract.
Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed.
This position will be contracted to work Monday to Friday between 08:00 - 17:00 and not on a shift pattern
The Ideal Candidate:
Have experience working within a service delivery or contact centre.
Possess strong IT skills.
Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
Work effectively under pressure within a busy and diverse environment.
Show a creative approach to analysing and solving problems using technology and reported information.
Adhere to process and compliance requirements
Work well as part of a team.
Experience in a similar role is beneficial but not necessary
This is a fantastic opportunity to join a national well known facilities management company with excellent opportunities down the line for career progression and ongoing training, so if you are interested please apply ASAP!
Resourcing Group is acting as an Employment Agency in relation to this vacancy.
