Are you experienced with setting up a new team front-line IT function? Do you have a passion for setting up new processes?
Our client, a large, global organisation is bringing their Service Desk function in-house and is looking to hire a Service Desk Manager to support with hiring the team, defining best practices within the ITIL framework and setting out the on-call and shift rota based on available MI and trends.
Job Title:Service Desk Manager
Location:Birmingham - 2 days on site per week
Salary:45k-50k
Hours:Mon-Fri, 9-5 (some on call required on an adhoc basis)
Responsibilities:
- Set up team function, recruitment, onboarding and training new staff
- Focussing on team development
- Set up ITIL processes for the new ticketing system
- Optimise the shift rota for the Service Desk Analyst who will work on a 24/5 rota' d basis
Skills:
- Experience as a Service Desk Manager
- Previous experience with setting up a new team function/ Team recruitment
- Setting up processes/ SLAs for a new system
Please apply as directed!
Back to searchService Desk Manager
Clearwater People Solutions
Posted 7 hours ago, valid for 14 days
Bickenhill, West Midlands B92, England
£45,000 - £50,000 per annum
Full Time
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Sonic Summary
- The company is seeking a Service Desk Manager to establish a new front-line IT function in Birmingham, requiring 2 days on-site per week.
- The role offers a salary range of £45,000 to £50,000 and involves working Monday to Friday from 9 AM to 5 PM, with some on-call duties as needed.
- Candidates should have experience as a Service Desk Manager and a proven track record of setting up new team functions and processes.
- Key responsibilities include team recruitment, onboarding, training, and implementing ITIL processes for a new ticketing system.
- Applicants are encouraged to apply as directed for this opportunity.
