Job Title:
Technical Support Advisor
Description:
Our client is a luxury hot tub distributor that has seen incredible growth over recent years. To ensure excellent customer service whilst continuing to grow, our client is looking for a great Technical Support Advisor to assist with any issues clients may be having with their hot tubs.
What’s in it for you / Benefits:
• £24,800 per annum starting salary
• 9am – 6pm Monday – Friday hours. No evenings, weekends or unsociable shifts!
• 20 days annual leave, plus bank holidays
• Company pension scheme
• Free onsite parking
• Corporate discount on company stock for staff, friends & family
Role Overview:
As a Technical Support advisor, your role will consist of assisting and attempting to diagnose and resolve customer issues over the phone. If the issues cannot be resolve over the phone, you will arrange for an engineer to visit and sort the issues out. Having knowledge on electrical appliances and hot tubs is a great advantage for this role.
Key Responsibilities:
• Deliver excellent customer service, including product knowledge, practical advice, empathy and patience
• Manage workload efficiently in a busy environment.
• Perform any other duties as directed by the company, applicable to your skills and experience.
Skills and Experience:
• Excellent computer skills to enter data and maintain company CRM
• Confident phone manner
• Proven experience in resolving customer queries and demonstrating strong problem-solving abilities.
• Ability to work on your own initiative while being an effective team player.
• Capacity to work under pressure and meet demanding deadlines.
• Good knowledge on electrical appliances is helpful
How to Apply
Please click apply or send your CV to (url removed). Or if you would like a confidential chat call Maisie or Michael on (phone number removed). Good luck!
Proactive Staff is an equal opportunities Recruitment Business advertising on behalf of our client.
Keywords:
Customer service
Technical support
Hot tubs
Back to searchTechnical Support Advisor
Proactive Staff
Posted 5 days ago, valid for 17 days
Bilbrough, North Yorkshire YO23, England
£24,800 per annum
Full Time
Retirement Plan
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Sonic Summary
- The position available is for a Technical Support Advisor at a luxury hot tub distributor experiencing significant growth.
- The starting salary for this role is £24,800 per annum, with standard working hours from 9am to 6pm, Monday to Friday.
- Candidates are expected to have proven experience in resolving customer queries and strong problem-solving abilities.
- Knowledge of electrical appliances and hot tubs is advantageous for this position.
- The role involves assisting customers over the phone and arranging engineer visits if issues cannot be resolved directly.
