Customer Service Admin / Customer Support Representative

Job Title: Customer Service Admin

Location: Billingshurst RH14 9SJ, on-site

Salary: 25,396.80 p/annum + Performance related bonus

Hours:Monday to Friday 8am to 5pm with 1 hour lunch

Job Type: Permanent, Full Time

Clarion Communication Systems is a rapidly growing Technology company based in West Sussex, owned by the Codeo Group, major European actor in the circular economy, specialising in sustainable technology hardware.

We offer a comprehensive range of remanufactured Technology equipment to both business and end users worldwide. Our high quality, cost-effective product range is receiving increasing take-up from both Private and Public Sectors.

Main duties:

• Providing administrative assistance to Account Managers
• Deal with incoming telephone enquiries, transferring to the correct parties, taking accurate messages
• General administration duties such as processing sales orders and preparing invoices
• Arranging couriers, sending tracking numbers, dealing with courier mix-ups, sending invoices
• After sales ad hoc customer calls
• After sales service - responding to customer non-technical enquiries and complaints
• Maintaining supplies of stationery and equipment
• Ad hoc data entry
• Handling customer service on ecommerce platforms (messages, calls, invoices, returns)

Skills/Experience required:

• Excellent administration, organisation and time management skills
• Excellent communication and interpersonal skills within a team
• Strong IT skills and knowledge of Microsoft Office (Excel, Outlook)
• Proactive and confident in communicating with customers, suppliers, and internally
• Comfortable with prioritising and multi-tasking under pressure and to very short deadlines
• Small team attitude: Flexible, adaptable, and dependable, with a strong sense of professionalism and dedication
• Valid passport
• Education: A-Levels or equivalent

Benefits:

• On-site parking

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: Sales Executive, Customer Services Executive, Customer Service Representative, Customer Support, Customer Service Executive, Telemarketing, Account Management, Sales, Customer Success Executive, Customer Services, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role.