Payment Processor

**Payment Processor** (Contract)

Duration: 6 Months (Possibility for extension)

Location: Birmingham/Hybrid (2 days per week on site)

Rate: £13.49p/hr

Lloyds Banking Group has a footprint that touches nearly every community and household in the UK, with more than 26 million customers who we support through a wide range of channels, including our face-to-face relationships, around 1,500 branches, online and digital channels and telephony and mobile services.

At Lloyds Banking Group our primary purpose is to help Britain prosper…

And this is only realistic if we're making a genuine difference to Britain's people, its businesses, and local communities.

If you put the customer at the heart of everything you do and have a passion for people and can build lasting relationships with customers, you could be right for this opportunity.

Could you help the Group continue to be the best bank for customers? As one of the UK's leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their excellent teams.

This is a great opportunity to start your career as there will be opportunity for temporary roles to become permanent.

KEY RESPONSIBILITIES:

• Process work and customer payments in line with agreed procedures and Lloyds Banking Group rules or scripts
• To schedule and prioritise allocated work daily
• Learn the procedures and understand parameters of producing a quality output
• Resolve queries and escalate as necessary (i.e. a team leader/manager/other group) and log if appropriate
• Liaise with internal/external Lloyds Banking Group customers and clients
• Confident in processing customer payment transactions/instructions while always maintaining a high level of accuracy
• Able to work in a team
• Be flexible and committed to undertake various tasks at a similar level
• Articulate and able to maintain good relationships with colleagues and clients
• Responds positively to the changing needs of the business
• Identify, suggest, and implement improvements to new and existing processes
• Demonstrating the Lloyds Banking Groups values and behaviours and our Codes of Responsibility in all your day-to-day activity

SKILLS:

• Good oral & written communication
• A positive attitude towards providing excellent customer service which exceeds customer expectations
• Adaptable to change and willing to embrace new ideas
• The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.

WHAT'S IN IT FOR YOU?

We're fully committed to building a workforce that reflects the diversity of the customers and communities we serve, creating an inclusive work environment where all our colleagues can be themselves.

Across the Group, our colleagues are focused on helping Britain and, locally, you'll have opportunities to be involved with community volunteering and charity events.

The role is hybrid working, split between the home and office, so you'll have a great work life balance.

• Fully paid on the job 1-2-1 training
• Great rates of pay, including pay progression
• Opportunity for potential extension or a permanent position
• The opportunity to work with some of the most influential and experienced managers in the banking industry
• Flexible working
• Career development
• Personal development
• The opportunities to support charities and volunteering within the community

About our X+Y Brindley Place site...

Colmore Row tries to make the working day enjoyable with the following facilities:

• A coffee shop with excellent facilities
• Located in a busy city centre
• Rest and collaboration areas throughout
• Changing and shower facilities
• Kitchenette areas on each floor with fridges and microwaves. Free tea and coffee also provided
• Yoga & fitness facilities with onsite activities colleagues can get involved in

Please be aware - A clean air zone charge was launched in Birmingham City Centre in June 2021. Check if your vehicle meets the emissions standard

• Great transport links

Are you interested in this opportunity?

To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case!). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you've completed to talk you through the role in more detail let you know what happens next!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy