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Job Title: Banking Transactions Agent, 9-12 month Maternity Contract
Location: Birmingham
Fulltime, 9-5pm, Hybrid working ( 3 days in the office,2 days at home)
Salary: £29,000
Evolve Recruitment are seeking to recruit a hands-on, banking transactions agent to work as part of the Operations Transaction Processing team to perform processing functions accurately and efficiently within stated service levels, always ensuring good customer outcomes whilst operating within our client's approved policies, procedures, and guidelines. You will be responsible for liaising with internal customers, (customer services agents (contact centre), finance, treasury, premier banking etc.) as well as key third party suppliers supporting the delivery of the Bank’s Board approved Important Business Services and external customers.
The successful candidate will have proven experience working in a regulated banking financial service environment, have knowledge of UK Retail Banking Systems and Familiarity with UK retail banking clearing systems and related activities.
Key responsibilities:
- Good knowledge of incoming and outward payments using the CHAPS, Faster Payments, Bacs, and SWIFT systems, and be able to process them all.
- Maintenance of accounts, including Standing Orders, Direct Debits (DD), DD indemnity claims, cheque clearing process (ICS) and card administration, HPP redemption letters and redeeming accounts, setting up commercial property finance (CPF) deals on systems and processing treasury deals.
- Able to handle complex cases and queries like Chargebacks (card disputes), HPP Arrears, HPP Acquisition Payments, CPF transactions with minimal support including complaints identifying, recording resolving and escalation.
- Good understanding of the clearing cycle to process, Inward and Outward cheque clearing, including returns, account switched and unpaid items, Ability to work through URQ (referred payment transactions) up to approved levels, with outbound customer verification calls as required and system updates.
- Help to investigate and resolve complex customer queries/Complaints with follow up actions and tasks working closely with both frontline customer facing teams/Customer and finance.
- Adheres to, and can demonstrate adherence to, internal controls. This is achieved by adherence to all relevant procedures, keeping appropriate records and by the timely implementation of internal or external audit points and any issues raised by the external regulators.
- Daily completion of work tasks with ID&V, EDD, CDD and KYC/KYB data provided on computer systems. Ensuring the Bank’s quality and risk control infrastructure is always maintained and adhered to.
- To be able to resolve everyday queries relating to payments and the wider Transaction Processing team functions. Helping and guiding other colleagues where required and to act as a role model to more junior colleagues.
Qualifications & Experience
- Experience in Regulated Banking: Previous experience working in a regulated banking financial service environment.
- Knowledge of UK Retail Banking Systems: Familiarity with UK retail banking clearing systems and related activities.
- Educational Background: Educated to at least GCSE level or equivalent, with a minimum of Maths and English.
- Desirable: Understanding of Islamic Finance
- Systems Knowledge: Proficiency in commonly used systems within transaction processing and account services, such as Salesforce, EBS, Engage, ICS, and DSX.
- Understanding of Clearing Cycle: Good understanding of the clearing cycle, including inward and outward cheque clearing, returns, and unpaid items.
- Risk Awareness: Awareness of risks to the department and the bank, including AML, CTF, and tax evasion, with the ability to report concerns appropriately.
- Customer Service Commitment: Passion for delivering high levels of customer service to both internal and external customers.
You are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
