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Birmingham (Hybrid)
Fixed Term Contact
54,000
Network IT a looking for a Service Transition Manager for one of our clients. This role is based in Birmingham. The role is to join a flourishing organisation that are looking to expand their Service Team. This role would be great for anyone that has hands on experience on experience working in a Service Transition role
Key Responsibilities
- Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the transition and release meets the requirements of the programme.
- Lead and coordinate Release Management teams ensuring that releases deliver the value to the organisation on time meeting quality and governance considerations and that these releases are documented and evidenced as required.
- Liaise with Service Management leads (i.e. Service Desk, Knowledge, Change and Configuration) to ensure all documentation is captured in the Knowledge Base, user requests created in the Service Catalogue, service information is entered in the CMDB.
- Provide assurance that appropriate training / knowledge transfer takes place to ensure the service is embedded in the appropriate support/operational teams.
- Undertake final checks prior to Release authorisation to confirm that the release checklist and SDP (Service Design Package) have been completed, user acceptance training signed off, early life support is in place and that a Change request has been raised.
- Act as gatekeeper at Release and Go/No Go meetings to evaluate the operational readiness of the service and confirm any remaining risks and issues have been addressed before the release is authorised. The evaluation should be against service acceptance criteria compiled by the role holder.
- Own and manage the release calendar, ensuring that releases are scheduled to meet business needs as detailed in the Business Transition Plan while minimising risks. Work with Business Transition Manager, Project Managers, Product and Service Owners to resolve release related scheduling or conflicts.
A full JD is available upon request
