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Job Opportunity: Scheduler / Planner
Location: West Midlands
Contract Type: Full-Time, Permanent
We are recruiting on behalf of a leading contractor to find a highly organised Scheduler/Planner to join their team based in the West Midlands. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service while supporting the smooth running of operational processes.
The Role
As a Scheduler/Planner, you will work as part of a busy team, helping to coordinate repairs and maintenance works. Your role is critical in ensuring that tradespeople are deployed efficiently, and residents' needs are met promptly.
Responsibilities:
- Providing excellent customer service to residents and clients.
- Scheduling appointments with tradespeople in an organised and cost-effective manner.
- Managing appointment rescheduling using the company's planning tools.
- Logging and updating jobs on the company's job management system.
- Collaborating with supervisors and tradespeople to organise and allocate work effectively.
- Handling enquiries from residents and resolving appointment-related issues.
Candidate Requirements:
- Experience working in a busy call centre environment.
- Strong multitasking abilities, with a proven ability to meet deadlines and targets.
- Excellent communication skills, with attention to detail and a customer-focused approach.
- Experience in a scheduling or planning role is advantageous but not essential.
What's on Offer?
- Annual Holiday: Entitlement increases after one year's service (up to an additional 5 days).
- Long Service Awards: Recognition for key milestones.
- Perkbox Membership: Access to free coffees, cinema tickets, trips away, and more.
- Volunteer Days: One paid day annually to support a cause close to your heart.
Ready to Apply?
If you're a highly organised professional who enjoys problem-solving, communicating with a wide range of people, and supporting the success of a busy team, we'd love to hear from you.
