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Service Desk Analyst - German Speaking

Advancing People
Posted 12 hours ago, valid for 9 days
Location

Birmingham, West Midlands B4 6FQ

Salary

£27,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Advancing People Multilingual is seeking a German speaking Service Desk Analyst for a large international retailer in Erdington, Birmingham.
  • The role involves supporting retail stores with IT issues, resolving queries related to EPOS till systems, and assisting in reporting and strategic planning.
  • Candidates should be fluent in German and ideally have previous experience in a Service Desk Analyst or Customer Service role.
  • The position offers a competitive salary of £27,000 along with an excellent benefits package and the flexibility to work from home two days a week.
  • Applicants are expected to have strong communication skills, be computer literate, and possess a team-oriented mindset.

Advancing People Multilingual is working on behalf of a large international retailer who, due to expansion, is looking to recruit a German speaking Service Desk Analyst, based in Erdington, Birmingham.

The Service Desk Analyst will be responsible for ensuring that support, staffing and processes are maintained to a high level, and will work together with the Service Desk Manager to achieve targets, and assist with reporting, analysis and strategic planning

Key Responsibilities:

  • Support stores with any IT related issue
  • Resolve queries and issues with their EPOS till systems
  • Effectively resolve escalated calls.
  • Direct any requests to correct department and source the information they need to operate
  • Communicate with different retail stores
  • Support the European Operations team on projects and tasks

Skills:

  • Fluent in German
  • Ideally you'll have previous Service Desk Analyst or Customer Service experience
  • Customer Service experience
  • You will be a keen team player.
  • You will be computer literate; familiar with Microsoft Office packages.
  • IT Literate

In return our client is offering a basic salary of 27,000 along with an excellent benefits package.

This role offers flexibility to work from home 2 days a week / work remote

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

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