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Are you a Customer Service Administrator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you?
An amazing opportunity for a Customer Service Administrator to join a fun and friendly organisation based in Coleshill.
Benefits:
- Salary up to 27,000
- Permanent role
- Holidays: 23 + 8 bank holidays
- Location: Coleshill
- Hybrid available: 4 days office based, 1 day home based
- Free Parking
Responsibilities:
- Process orders/contracts for new customers and/or follow-up on contracts for existing customers.
- Make decisions about extensions to contracts and amendments.
- Look after new customers and existing customers.
- Review order quantities and factors relevant for a customer's profitability.
- Prepare and manage customer data.
- Service activities once delivery has taken place.
- Communicate with the customer in writing and on the phone.
- Handle the escalation list, take into consideration the criteria of customer focus and adding value.
- Review invoices and process any corrections that may be required.
- Work together with Accounting to create invoices.
- Process cancellations and forward onto other departments.
Skills/Experience required:
- Previous experience in a similar role
- Excellent communication skills both written and verbal
- Meticulous attention to detail
- Ability to multi-task
- Proficient in the use of MS Office packages including MS Excel
- Excellent time management and organisation skills
- Friendly and personable personality
If this sounds like you, please apply today!
